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Resolving Chaos has been commissioned to provide two services in Hertfordshire: Connect Hertfordshire Community Hub which is supporting the voluntary sector in the county and, with South London and the Maudsley NHS Trust, the You Can team supporting people with Multiple needs in two distircts. 

Connect Hertfordshire Community Hub

Commissioned by Hertfordhsire County Council this is a new service supporting voluntary and community services across the county. Working together, we are helping voluntary organisations find support, fundraise, explain their social value and develop new partnerships.

Find out more at the Connect Hertfordhsire website

You Can

Following the successful award of a two year contract the You Can project has started in the Three Rivers and Hertsmere areas of Hertfordshire.

Based on the Resolving Chaos model of identifying high cost individuals with multiple needs who experience poor outcomes a team is in place and working with beneficiries in both districts.

The project is being run by Resolving Chaos through an innovative partnership with South London and Maudsley NHS Trust (SLaM), a leading NHS provider of mental health and substance misuse services. 

The project will work with 60 participants until July 2017 and has been commissioned by Hertfordshire County Council with the backing of a wider partnership of statutory and voluntary sector services including Three Rivers District Council, Hertsmere Borough Council, Hertfordshire’s Police and Crime Commissioner and the local NHS (see below for a full list of our partners). 

Our Partners

Affinity Sutton

Aldwyck Housing Association

Herts Valleys Clinical Commissioning Group

Hertfordshire County Council

Hertfordshire Constabulary

Hertfordshire Police and Crime Commissioner

Hertsmere Borough Council

Hertfordshire Partnership University NHS Foundation Trust

Job Centre Plus Hertfordshire

MIND Hertfordshire Network

Three Rivers District Council


Watford Community Housing Trust

West Hertfordshire Hospitals Trust

The initial phase of recruitment has been completed. We have appointed a manager with experience establishing new initiatives and an experienced team of six project workers from a mixture of disciplines including homelessness, drug and alcohol, mental health, and work with ex-offenders. There is also a part-time project manager and data evaluator to support the project.

How we work

The project aims to demonstrate that by giving the right support and more control to people in these circumstances real improvements are possible. Our approach is based on:

  • Putting people at the centre of what we do, supporting them to take control of their life
  • Building people’s confidence and enabling them to make choices for themselves
  • Working with local partners to look at different ways of supporting individuals with multiple needs
  • Using learning from the project to improve how services work together to deliver better outcomes for people.

You Can is a nomination only service. We closely work with service providers to identify those who will benefit most from the service. Taking an asset-based approach, the Project Workers will work with participants out in the community, going to meet them where they feel comfortable. The team has access to individual budgets to support participant’s progress.


There are office bases in two locations within Three Rivers and Hertsmere:

Hertsmere Borough Council Office – close to partners in Police, Community Safety and Hertfordshire Partnership University NHS Foundation Trust.

South Oxhey – the Step Up building, next to Police Station and located with local voluntary and community partners including Ascend and Hertfordshire Mind Network.

If you would like to find out more about the project please contact Bianca.Hegde, Project Manager

Tel: 07720824634

Email Bianca.Hegde@resolving-chaos.org