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Fulfilling Lives partners share South London learning

Funded by the Big Lottery the programme is working to identify and support the most chaotic people with multiple complex needs across the three boroughs over eight years.

This group of people currently have very poor health, social and other outcomes and are the heaviest users of the most expensive public services.

By working intensively with about 300 identified individuals the programme aims to show that with the right support people can live happier, healthier and more stable lives at a greatly reduced financial cost.

 Chief executive of Resolving Chaos, the not for profit community interest company leading the programme, Ann Skinner welcomed partners to the first anniversary event at Coin Street in July.

Over 80 people, representing a range of organisations in the voluntary and community sector, as well as statutory services and service user representatives took part in a series of discussions and workshops.

Lambeth’s cabinet member for health chair of the Health and Welllbeing Board Cllr Jim Dickson thanked all involved in taking forward joint working and targeted support.

The aim of the event was to create the opportunity for colleagues to meet, network and learn about the work other organisations are currently doing in the community.

Feedback was overwhelmingly positive with participants particularly welcoming the opportunity to network with colleagues working in similar areas.

 Workshops included:

  • Economic modelling

Nick O'Shea and Cath Walford from Resolving Chaos shared the early results of the work in South London showing that beneficiaries of the approach had enjoyed better outcomes which had reduced their use of expensive services significantly. They described how those most in need are being identified as well as the service principles that are being tested. Delegates discussed the programme’s wider relevance to developing personal budgets and new service models.

  • Connect and Do

Daniel Campbell from Certitude shared how the charity’s Connect and Do website tool builds social networks and encourages social inclusion across LSL and three other London boroughs. The website enables users to a directory of local events and activities and connect and message others.

  • Psychologically informed environments

Julie Brett (Thames Reach) and Beth Hore (South London and the Maudsley NHS mental health trust) shared ideas about making environments and programmes more psychologically informed.

  • The benefits of a peer advisor model

Carleigh Grogan and David Jolie from St Giles Trust shared the principle and ethos of their charity’s Peer Advisor Programme.  Many of St Giles Trust’s peer advisors have gone on to secure paid employment after successfully completing a programme of training, placement and professional development delivered around the framework of the Level 3 Advice and Guidance qualification. The session provided an overview of the model and share ideas about how to use Peer Advisors to support service delivery.

  • Anti-social behaviour: new legislation and how we can work together

Jackie McGeever from South Council’s Anti-Social Behaviour Unit described how good partnership working could make the best of the Crime and Policing Act 2014.

  • King’s Health Partnership

Zana Khan and Daniel Lescure shared the Kings Health Partnership model and information about the team.

  • No Second Night Out

Paula Bennet from St Mungo’s shared the pan-London approach that has been established to reduce rough sleeping in the capital. It highlighted how the No Second Night Out programme operates, particularly what to do and what to expect if you are worried about a new rough sleeper.

  • Individual budgets and the development of the E-Choice Channel

Aly Bingham-Smith from Resolving Chaos shared an overview of the E-Choice Channel – an online tool to help manage personal health and social care budgets. 

  • Employment and resettlement

Zoe Pye and Michael Hegarty from Thames Reach shared the work of the charity in driving successful employment and resettlement for people with complex and challenging needs.

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