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Parliamentary enquiry publishes Resolving Chaos evidence

The House of Commons Work and Pensions Committee, chaired by former minister Frank Field MP, is conducting an inquiry into the Department for Work and Pension’s (DWP) contracted welfare to work provision. The Department’s main contracts, Work Programme and Work Choice, will expire in 2017, and DWP will begin a re-tendering process next year.

As part of their inquiry MPs will now consider the proposals laid out by chief executive Ann Skinner.

Ann wrote to MPs saying that Resolving Chaos’s work showed that by offering a flexible, personalised support package to those most in need outcomes, including employment outcomes, improved.

We are implement our model and economic approach through innovative projects that prioritise;

  • Upfront investment in the development of local services – starting with a high quality key worker service
  • Early assessment of need, potential and motivation for change
  • Intensive support when needed particularly in the early stages of transition
  • A whole person approach
  • Harnessing technology
  • Peer support
  • Integrated personal budgets to meet need

Resolving Chaos is implementing the principles above through an eight year project of (£9.7m) with Big Lottery Fund (‘BLF’) programme, Fulfilling Lives in Lewisham, Southwark and Lambeth working with 300 people whose ‘chaotic lives’ result in expensive use of services. A similar service model is being used within the new multi–agency pilot for adults with complex needs, commissioned by Hertfordshire County Council, this will be delivered in partnership with South London and Maudsley NHS Trust.

In her evidence Ann said: ‘People with multiple and complex needs are often the hardest to help unemployed people and furthest away from the job market. At the same time they do not typically meet the very highest levels of need associated with long term and continuing health and social care needs. They have great potential for increased independence and economic participation. We are in the process of testing the case that support can be provided more broadly and effectively through more personalised, innovative or community-level provision.

‘Resolving Chaos would be very excited to be part of a national demonstration pilot to embed personalisation into welfare- to-work for people with multiple and complex needs.’

You can read the full submission on the Parliament website here.

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