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Resolving Chaos uses diagnostic and analytical tools to advise clients on the potential benefits of providing services differenty, typically involving re-thinking commissioning and service models, also working in greater depth of partnerships to achieve improved outcomes. 

Resolving Chaos’ service will be tailored to your needs. However it will include elements, as appropriate of a detailed review of existing services and their pathways, strategies you are working within, views of service users, stakeholders and staff to understand where you are at present - before looking forward, working with you to plan an improved service model, in line with your local priorities, strategic fit and budget.   

We produce comprehensive transformation plans, including:

  • A data review across all relevant services, pathways, outcome indicators and identifying any gaps in performance intelligence.
  • Thorough record of the consultation we lead, or are involved in.
  • Outcome and evaluation reports to seek a definitive baseline covering performance, costs and effectiveness of existing services delivered.
  • A value for money assessment of existing service provision focusing on costs, benefits and potential areas for efficiency savings.
  • Options for developing and transforming services, with options costed in terms of delivery and likely outcomes, alongside detailed project plan to achieve change

This service will be of interest to anyone wishing to identify ways of planning changes in service delivery, commissioning or enhanced partnership working to achieve improved outcomes.

Example Cases

We have worked with many projects, lasting from two days to two years work, that are commisisoned by a range of organisations, from community or voluntary sector  organisations, to strategic transformation projects within local government. Below are two which provide a flavour of our projects.

Housing for Women

This organisation commissioned us to be a critical friend in a tender they were preparing for new business. Using our experience of commissioning, we made a review of their tender submission, advised how to most effectively present their case, undertook a mock interview and presentation, as well as providing training to enhance future bid writing. We are pleased to say that Housing For Women were successful in this bid.

Investment Review of Supporting People investment in Brent, London Borough of Brent

Resolving Chaos completed an investment review for the London Borough of Brent. The review tested the extent to which the Council’s Supporting People investment has contributed to the organisation’s ‘One Council’ priorities. As part of this review, Resolving Chaos examined existing front line services in terms of current outcomes and effectiveness. They also quantified the service’s impact on individuals and communities focusing on homelessness prevention and access to costly statutory services. Where gaps in outcome data were identified, Resolving Chaos suggested specific data measures.

Key success: The review concluded with a value for money assessment (cost benefit analysis) and a number of recommendations for future investment opportunities to maximise the outcomes and financial benefit for local communities. The Council accepted the financial recommendations.