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Resolving Chaos uses diagnostic and analytical tools to advise clients on the potential economic cost benefits of commissioning services differently.

Resolving Chaos’ economic service begins with a detailed review of existing service outcomes and associated costs. Specifically, this focuses on:

  • How much services are costing currently (i.e. tariff costs); and
  • How much chaotic individuals are using these services (i.e. frequency and costs).
  • The resulting outcomes

We produce comprehensive results, including:

  • An audited data review to seek all relevant outcome indicators and identify any gaps in performance intelligence.
  • Outcome and evaluation reports to seek a definitive baseline covering performance, redistributed costs and effectiveness of existing services delivered.
  • A value for money assessment of existing service provision focusing on costs, benefits and potential areas for efficiency savings.

This service is targeted primarily at local strategic commissioners. The service will be of interest to any individual with a budget that wants to understand how their resource is being spent currently.

Example Cases

We have worked with many projects, lasting from two days to two years work, that are commisisoned by a range of organisations, from community or voluntary sector  organisations, to strategic transformation projects within local government. Below are a flavour of our projects.

Housing for Women

This organisation commissioned us to be a critical friend in a tender they were preparing for new business. Using our experience of commissioning, we made a review of their tender submission, advised how to most effectively present their case, undertook a mock interview and presentation, as well as providing training to enhance future bid writing. We are pleased to say that Housing For Women were successful in this bid.

Investment Review of Supporting People investment in Brent, London Borough of Brent

Resolving Chaos completed an investment review for the London Borough of Brent. The review tested the extent to which the Council’s Supporting People investment has contributed to the organisation’s ‘One Council’ priorities. As part of this review, Resolving Chaos examined existing front line services in terms of current outcomes and effectiveness. They also quantified the service’s impact on individuals and communities focusing on homelessness prevention and access to costly statutory services. Where gaps in outcome data were identified, Resolving Chaos suggested specific data measures.

Key success: The review concluded with a value for money assessment (cost benefit analysis) and a number of recommendations for future investment opportunities to maximise the outcomes and financial benefit for local communities. The Council accepted the financial recommendations.